Print Spooler / Citrix Print Manager Crash.. On Citrix XenApp?

Hi,

Do test print drivers before placing them in ‘production’ on Citrix XenApp servers.
This can be achieved by using the Citrix StressPrinters tool.

http://support.citrix.com/article/CTX109374

I used the settings below, when I was testing around 10 different print drivers.

The result underneath mean a poorly written driver.. not suitable for Terminal Server or XenApp environments. Try to get an updated version and re-test or contact the manufacturer. You need a Terminal Server aware print driver.

The time-out message could be a problem, or it could be a slow print driver.. this will impact end-user satisfaction but doesn’t have to mean the driver is faulty… if users are complaining about slow printing… this could be the issue…

The next picture shows a test that completed successfully.

NOTE: The Warning: thread id stuck.. message could mean a problem. But in this case, when looking at Windows Performance Monitor we see missing gaps/pieces of a graph, indicating that the machine is under heavy (disk IO?) load.

If the Windows Print Spooler and Citrix Print Manager keep on crashing, update to the latest Roll-Up pack. Then go through the Citrix Public hotfixes and after that, if possible, the Limited Hotfixes. As a last resort you can contact Citrix Support.

Hope this info is useful for you.

Greetz.

 

Ronny.