Howto: Citrix Auto Support – Help is on the way

Hi,

A few usefull steps on using Citrix Auto Support, a very good idea from Citrix.

1) Get yourself a MyCitrix Account at http://www.citrix.com/mycitrix 

2) Download Citrix Scout http://support.citrix.com/article/CTX130147

Citrix Scout currently supports XenApp 6.x and XenDesktop 5.x .

3) Upload the logfiles to Citrix Auto Support Website  https://taas.citrix.com/AutoSupport/

The website will analyse your current environment and give recommendations.

Goodluck,

 

Ronny Holtmaat.